Refunds and Cancellations Policy

Yotool Leader Dashboard is a digital subscription service. The current subscription provides:

• 30 days of Leader Dashboard access
• Support for up to 50 team members
• Team activity summaries
• Member performance summaries
• Follow-up summaries
• Product and recruitment pipeline summaries
• Team invitation and member-management features

The subscription currently lasts for 30 days after successful activation. It does not automatically renew unless recurring payments are introduced and clearly disclosed.

Users can choose not to purchase another subscription period. Not purchasing a new subscription does not cancel access during an already-paid active period. Users can contact Yotool support for subscription assistance.

Successfully activated digital subscriptions are generally non-refundable after access has been provided. Refunds may be reviewed in specific verified payment or service-failure cases.

• Duplicate payment for the same subscription.
• Payment deducted but Leader Dashboard access was not activated.
• Incorrect amount charged because of a verified technical error.
• Payment marked successful where Yotool cannot provide the purchased service.
• A verified payment-processing error that was not automatically reversed.

• Change of mind after subscription activation.
• Partial use of the subscription period.
• Failure to use the purchased service.
• A user no longer needing the service.
• Account restriction or suspension caused by a breach of the Terms.
• Problems caused by unsupported devices.
• User internet connectivity problems.
• Third-party service interruptions outside Yotool's reasonable control.
• Claims based on expected income, sales, recruitment, or business results.

To request a refund review, contact yotool.app@gmail.com and provide:

• Registered Yotool email address
• Payment date
• Amount paid
• Cashfree order ID or Yotool order reference
• Description of the problem
• Relevant screenshot, where applicable

Each request will be reviewed using payment and account records. Approval is not automatic. Approved refunds will be sent to the original payment method. Banks and payment providers may require additional time to complete the credit.

A failed or abandoned payment does not activate the subscription. A pending payment will be handled based on the final payment status received from Cashfree.

If payment is deducted but access is not activated, users should contact support with the order reference. Users should avoid making repeated payments before checking the status of the original order.

For subscription, cancellation, or refund support, contact Yotool at yotool.app@gmail.com or WhatsApp/phone +91 97781 64907.